Frequently Asked Questions
Will Pioneer sell to end users?
No – we are a distributor based business.
How are items sold?
Some items are sold via case quantity only, others are sold individually. Please refer to each item on the web site where we advise the case quantity. If an item is sold individually, it is noted as ‘open stock’
Do you accept credit card payments?
Sorry, we do not accept credit card payments. We are an account based business. A credit application is available on request at or at 1-866-517-1195.
How do I get prices?
Please contact , Fax 604-517-1196 or call 1-866-517-1195 to be placed in contact with our coast to coast sales force.
Where do you ship from?
All shipping is currently done from our warehouse located in Coquitlam, BC (a suburb of Vancouver). We plan to open a warehouse in Toronto by September 2011.
How quickly can you ship?
Typically we ship the day following your order receipt. In the case of a rush requirement, we will try to ship the same day.